Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at littlememoriesandme@gmail.com. Please note that returns will need to be sent to the following address: Little Memories and Me @ The Doll House, 78 Seymour Road, Linden, GL1 5HH. 

If your return is accepted, we’ll provide instructions on how and where to send your item. Customers are responsible for return postage costs for change-of-mind returns unless otherwise required by law.

You can always contact us for any return question at littlememoriesandme@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

UK & EU Cancellation Rights

For most goods purchased online, customers have the right to cancel their order within 14 days of receiving it without giving a reason, subject to any applicable legal exceptions.

After notifying us of your cancellation, you must return the item within 14 days. Items should be returned in their original condition. You may inspect or try on an item as you reasonably would in a shop, but we may make a deduction if the item has been handled beyond what is necessary and its value has been reduced.

Your statutory rights are not affected.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at littlememoriesandme@gmail.com.